Safety and security

Protect your account and collaboration data

Follow these controls when signing in, connecting a social account, sharing files, or handling a payment. Report suspicious activity without sending reusable credentials.

Secure your Castify account

Your password, email access, and OTP codes protect access to your workspace.

  • Use a unique password and never share your password or one-time verification code with another person.
  • Use the Forgot password flow if you lose access to your password; Castify verifies the reset through your account email.
  • If you suspect unauthorized access, sign out where you can and contact support from your registered email address.

Review social permissions

A provider's authorization page shows the permissions requested before it returns an authorization result to Castify.

  • Castify's current TikTok, Facebook Page, and YouTube integrations request read-only profile or account-level access described in the Privacy Policy.
  • Do not enter a social-platform password into a Castify form; official OAuth sign-in happens on the provider's page.
  • Disconnect inside Castify and, when needed, remove Castify through the provider's own connected-app controls.

Manage sensitive information

Share only the information needed for the feature or collaboration you are using.

  • Keep briefs, contact details, messages, files, banking information, and verification evidence inside the authorized workspace whenever possible.
  • Use Settings and Privacy choices to manage profile information, social connections, and account-deletion requests.
  • Whole-account deletion requires re-authentication and cannot proceed while active collaborations still need to be completed, cancelled, or resolved.

Report suspicious activity

Contact support if a profile, campaign, message, payment request, or file appears deceptive or unsafe.

  • Include the relevant public ID, booking or campaign, approximate time, and a factual description of what happened.
  • Preserve messages, workflow history, transfer receipts, and other evidence relevant to a payment or collaboration dispute.
  • Do not email passwords, OTP codes, full access tokens, or unnecessary identity-document images.

Related help

Still need help?

Contact Castify support with the account email, relevant campaign or booking, and a clear description. Never send a password, OTP, or OAuth token.

Contact support