Cancellation options

Know what can be cancelled and when

Cancellation depends on the current state and how the collaboration started. Review the booking, application, captured terms, and payment status before taking action.

Direct package requests

A direct package booking starts in a pending state while the Creator reviews the request.

  • The Brand can cancel only while the request is still waiting for the Creator's response.
  • The Creator can accept or decline only while the request is pending and before its displayed response deadline.
  • If the response deadline passes, Castify marks the unanswered request as expired; an expired or already accepted request cannot use the pending-request cancellation action.

Campaign applications

An application has its own review lifecycle before an accepted collaboration is created.

  • A Creator can withdraw their own application only while its status is pending.
  • The campaign-owning Brand can accept or reject a pending application.
  • After acceptance, the application is part of a collaboration and is no longer handled as a pending application withdrawal.

Accepted collaborations and campaigns

Castify does not currently expose a general unilateral self-service cancellation for an accepted collaboration.

  • Use the collaboration messages and recorded workflow to discuss a change, cancellation, or unresolved obligation with the other participant.
  • Closing a published campaign stops its published lifecycle but does not by itself erase accepted bookings, payment obligations, messages, or evidence.
  • An account-deletion request remains blocked while active collaborations must still be completed, cancelled through an available flow, or resolved.

Payments, refunds, and disputes

Cancelling a request and reversing a payment are separate actions.

  • Do not assume that cancelling or closing a workflow automatically reverses an external bank transfer or creates a refund.
  • Check the recorded payment state and retain transfer receipts, messages, approved content, and agreed terms.
  • If money has moved or the participants disagree, contact support with the booking reference and evidence so the available dispute or operational path can be identified.

Related help

Still need help?

Contact Castify support with the account email, relevant campaign or booking, and a clear description. Never send a password, OTP, or OAuth token.

Contact support