Data deletion instructions

To delete data for one social account while keeping your Castify account, sign in, open Social links, and choose Disconnect. Castify stops syncing within that scope, deletes data it can delete, and asks the platform to withdraw access access where an official channel supports it.

To delete the entire Castify account, open Settings → Privacy choices → Delete account and complete the confirmation step. An unfinished collaboration or dispute does not prevent you from submitting a request; data with a valid retention basis is restricted while other data is deleted.

If you remove Castify in Facebook Business Integrations, Meta may send a deletion request to Castify's public callback. Castify validates the request, processes data within the matching scope, and returns a confirmation number and status URL.

For a request from an authenticated account, Castify records it immediately, stops syncing within scope, and disables login sessions when needed. An email request may require an additional confirmation before an irreversible action.

Castify deletes access information and performs independent deletion steps immediately. Instagram and Threads on the platform revocation depends on official channels and policies and may require an additional action in the platform settings; platform errors do not block deletion of data Castify controls. Scheduled jobs must not reintroduce deleted data.

Castify returns a confirmation number that contains no login credential. Keep the code and status URL; the page refreshes while the request is queued, processing, completed, or requires support.

For a social connection, scope includes access information, platform profile data, post data, current metrics, history, audience aggregates, and related data stored by Castify. Quick-view metrics, caches, and related search indexes are included.

Collaboration records, messages, submitted content, payments, contracts, disputes, reviews, permission, and record records may need to remain in restricted or pseudonymized form to preserve agreed rights, accounting, fraud prevention, security, dispute resolution, or legal obligations.

Deletion includes backups and copies held by processors acting for Castify within the applicable due dates; they must not restore deleted data to active use. Social access is not retained because collaboration duties remain or merely as evidence. API data remains subject to its deletion rules even inside campaign reports or with substituted identifiers.

Castify explains the data retained, its basis, and the retention period or end criteria unless legally restricted. Retained data has restricted access, is not used for discovery or marketing, and does not delay deletion of other data. When retention grounds end, it is deleted or irreversibly de-identified. Ask about progress using your confirmation number at contact@castify.vn.

YouTube channel/video metadata and data subject to the 30-day rule are refreshed or deleted within that period; authorized historical statistics follow the Privacy Policy. Disconnecting YouTube, requesting deletion, or deleting a Castify account triggers deletion of related YouTube data as soon as possible and within 7 calendar days. Revocation directly through Google triggers deletion as soon as possible and within 30 calendar days of revocation, not discovery by Castify.

Castify receives a successfully submitted request immediately, responds within 2 working days, and normally processes it within 20 days of a proper request or valid deletion/revocation notice. If a processor or third party must perform deletion, a 30-day period may apply. One extension of up to 20 days is available only where law permits, with reasons and an expected completion date. These periods do not extend YouTube or other shorter platform due dates.

If you cannot sign in or want partial deletion, email contact@castify.vn with your account email, platform, username, and requested scope; never send passwords, OTPs, or tokens. Provider revocation may precede notification to Castify, so we check periodically. Instagram/Threads on the platform revocation depends on official channels and may require an additional action in platform settings.